Perishable Food Products: Due to food safety and hygiene standards, food items, dehydrated powders, and botanical products cannot be returned once delivered.

Replacements for Defects / Missing Items: A full replacement or store credit is issued if:

1. The wrong product or batch was delivered.
2. The packaging arrived damaged, broken, or spoiled.
3. Requirement: Unboxing photos/videos must be submitted to support within 24 hours of receipt.

Promotional Gifts & Freebies: Complimentary promotional gifts (such as bonus fridge magnets or giveaway items) are non-exchangeable, non-refundable, and cannot be redeemed for cash value.

Order Cancellations: Cancellations are accepted only prior to parcel dispatch. Once an order is handed to the courier partner, it cannot be canceled.

Refund Processing: Approved refunds are processed back to the original payment method within 5–7 working days.